F A Q
Frequently Asked Questions & Answers
General FAQ's
"Do you offer any returns on your products?"
• Of course! Here at Aquatic Reflection we want you to be completely satisfied with your purchase. Unless otherwise stated, we provide a 14 Day No Hassle Money Back Guarantee on all orders! Live plants are protected with our Arrive Alive & Thrive Guarantee. Read more about our returns policy and Alive Arrive & Thrive Guarantee.
"What kind of products do you sell?"
• Here at Aquatic Reflection I carry an array of products to help you reflect your aquatic side! Generally, products sold here at Aquatic Reflection are Water Garden Plants and Koi Pond & Aquarium Supplies. I also carry seasonal products in the winter, such as our extremely popular Sno-Flock.
"If I receive my order and it arrives damaged. What should I do?"
• All orders are shipped with the highest quality standards, with the utmost care. If a package is clearly damaged (e.i. package is ripped/ crushed) refuse the package from the carrier. If the contents were damaged without any noticeable damage on the exterior packaging, not to worry! Contact us immediately and we will get this issue resolved as quickly as possible.
"How long does it take to receive my package?"
• Most orders ship USPS Priority Mail or USPS First Class. These two shipping services account for 95% of all shipped orders. USPS has an excellent track record and most packages shipped with these expedited services take around 2-4 Business Days within the Contiguous United States.
• Of course! Here at Aquatic Reflection we want you to be completely satisfied with your purchase. Unless otherwise stated, we provide a 14 Day No Hassle Money Back Guarantee on all orders! Live plants are protected with our Arrive Alive & Thrive Guarantee. Read more about our returns policy and Alive Arrive & Thrive Guarantee.
"What kind of products do you sell?"
• Here at Aquatic Reflection I carry an array of products to help you reflect your aquatic side! Generally, products sold here at Aquatic Reflection are Water Garden Plants and Koi Pond & Aquarium Supplies. I also carry seasonal products in the winter, such as our extremely popular Sno-Flock.
"If I receive my order and it arrives damaged. What should I do?"
• All orders are shipped with the highest quality standards, with the utmost care. If a package is clearly damaged (e.i. package is ripped/ crushed) refuse the package from the carrier. If the contents were damaged without any noticeable damage on the exterior packaging, not to worry! Contact us immediately and we will get this issue resolved as quickly as possible.
"How long does it take to receive my package?"
• Most orders ship USPS Priority Mail or USPS First Class. These two shipping services account for 95% of all shipped orders. USPS has an excellent track record and most packages shipped with these expedited services take around 2-4 Business Days within the Contiguous United States.
Seasonal FAQ's
"How much Sno-Flock do I need for my Christmas Tree?"
• This is highly dependant on how thick/ dense you want to apply the material, and what effect you're trying to achieve (e.x. Just on the tips, or all the way to the trunk) To begin to estimate how much you actually need a standard 7.5' Noble Fir with a medium flock job will take around 3 pounds of our Sno-Flock Flocking Material. You can read more about flocking styles and see our chart on flock estimates here.
"How long does Sno-Flock really last once its applied?"
• Sno-Flock is an all natural cellulose based material. Over time it will slowly break down and begin to fall off. Proper application is key for a long lasting flocking job. If applied properly, and care is taken when storing, shaping, and decorating your tree Sno-Flock should last 3-5 Seasons. If you use our method concerning Spray Adhesive, it could potentially double its life span. We recommend that you "touch up" your flock every 2-3 seasons for maximum effect. To read more about proper application procedures, click here.
"How until Sno-Flock begins to yellow?"
• Generally a Christmas tree is set up for 30 - 60 days per season near a window in indirect sunlight. It takes Sno-Flock an average of two years (730 days) in full sun to begin to yellow noticeably. With this in mind, Sno-Flock will stay pure white for an average of 10-12 years. However, storing your tree in a dirty area without protection or touching the branches with dirty hands will greatly reduce the pure white appearance of the Sno-Flock.
"How long will Sno-Flock last in its bag?"
• Sno-Flock, when tightly sealed and stored in a cool, dry place, will last about two years. Afterwards, it may begin to clump together.
• This is highly dependant on how thick/ dense you want to apply the material, and what effect you're trying to achieve (e.x. Just on the tips, or all the way to the trunk) To begin to estimate how much you actually need a standard 7.5' Noble Fir with a medium flock job will take around 3 pounds of our Sno-Flock Flocking Material. You can read more about flocking styles and see our chart on flock estimates here.
"How long does Sno-Flock really last once its applied?"
• Sno-Flock is an all natural cellulose based material. Over time it will slowly break down and begin to fall off. Proper application is key for a long lasting flocking job. If applied properly, and care is taken when storing, shaping, and decorating your tree Sno-Flock should last 3-5 Seasons. If you use our method concerning Spray Adhesive, it could potentially double its life span. We recommend that you "touch up" your flock every 2-3 seasons for maximum effect. To read more about proper application procedures, click here.
"How until Sno-Flock begins to yellow?"
• Generally a Christmas tree is set up for 30 - 60 days per season near a window in indirect sunlight. It takes Sno-Flock an average of two years (730 days) in full sun to begin to yellow noticeably. With this in mind, Sno-Flock will stay pure white for an average of 10-12 years. However, storing your tree in a dirty area without protection or touching the branches with dirty hands will greatly reduce the pure white appearance of the Sno-Flock.
"How long will Sno-Flock last in its bag?"
• Sno-Flock, when tightly sealed and stored in a cool, dry place, will last about two years. Afterwards, it may begin to clump together.